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Shipping Information

Orders to the UK are dispatched by Royal Mail's First Class Delivery Service.  Overseas orders are shipping by Royal Mail Airmail Service.

Shipping charges are a flat rate per order: United Kingdom: Royal Mail 2nd Class: FREE.  USA: Royal Mail Airmail: £3.50.  Europe: Royal Mail Airmail: £2.99.

If for any reason an item is out of stock, we will contact you to ask if you would like to wait for our next delivery or whether you would prefer to cancel your order.  This is very unlikely as all of our products listed in our website are in stock.

Normally we would expect items to be delivered in 1 to 2 days of dispatch for UK orders and 1 to 2 weeks for overseas orders.  However, we cannot guarantee delivery times as we cannot be held responsible due to delatys by the postal service.

Orders are dispatched every working day as well as most Saturdays.  Patterns are posted in board backed envelopes.

Please allow up to 14 days for the UK and 28 days for overseas delivery.  If you have any concerns whatsoever, then please to not hesitate to contact us.

Refund Policy

If you are not completely satisfied with any of our products, you can return them to us for a refund within 14 days of receipt.

Goods must be returned in a perfect unused condition.

If you wish to return the item, please contact us in the first instance and we will send you a reference number for the return.  The goods must be sent back within 14 days of receipt. All goods and packaging must be in a resalable condition. We will refund you for the value of any goods returned to us only, postage and packing charges are not refundable.

Return Postage costs for the return of the goods are your responsibility and we will not be liable for these unless the incorrect items have been sent or the goods are damaged.

If you have received damaged goods or incorrect items in your order, we will either offer you a full refund or a replacement. We will also refund any postage costs you incur if the error was ours. Damaged or faulty items must be reported within 14 days of purchase.

When we receive all the goods back, we will issue you with a full refund.

 

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